Refund & Service Policy
Welcome to Customer 24×7 Support, operated by Suhail Siddique. This Refund & Service Policy explains the terms relating to our home appliance repair services, payments, cancellations, refunds, and customer support. By booking a service through our website or customer support team, you agree to the terms outlined below.
1. Service Overview
Customer 24×7 Support is an independent home appliance repair service provider offering doorstep repair and maintenance services for washing machines, refrigerators, microwave ovens, and air conditioners across Delhi, Noida, and Ghaziabad. Every service request is handled by experienced technicians who inspect the appliance and recommend an appropriate repair solution.
2. Inspection and Diagnosis
Each service visit begins with a detailed inspection to identify the cause of the problem. In some cases, additional faults may be discovered during the repair process. If further repairs or replacement parts are required, customers will be informed before any additional work is carried out.
3. Pricing and Payments
Service charges may include inspection fees, labour charges, transportation charges (where applicable), and the cost of replacement parts. The total amount payable will be communicated before the repair is completed. Payment is due after the service has been provided unless otherwise agreed.
4. Cancellation Policy
Customers may cancel or reschedule a service appointment by contacting our customer support before the technician is dispatched. If a technician has already been assigned or has reached the service location, a reasonable inspection or visit charge may apply.
5. Refund Policy
Due to the nature of repair services, refunds are generally not available once the inspection or repair work has been completed.
However, a refund may be considered in limited situations, including:
A payment is processed more than once for the same service.
A payment error occurs because of a technical issue.
A service cannot be provided after payment has been accepted and no repair work has been performed.
Approved refunds, where applicable, will be processed through the original payment method within a reasonable period, subject to banking and payment processing timelines.
6. Replacement Parts
If replacement parts are required, we aim to use quality components that are compatible with the appliance. Availability may vary depending on the appliance brand and model. Charges for replacement parts will be discussed with the customer before installation.
7. Service Warranty
Where applicable, a limited warranty may be provided on specific repairs or replacement parts. The warranty applies only to the work performed by our technicians and does not cover:
Physical or accidental damage.
Improper use or negligence.
Damage caused by power fluctuations, water ingress, fire, or natural disasters.
Repairs performed by unauthorized persons after our service visit.
Normal wear and tear or unrelated faults.
Warranty eligibility will be determined after inspection by our service team.
8. Customer Responsibilities
Customers are responsible for providing accurate contact information, the correct service address, and a clear description of the appliance issue. Customers should also ensure that the appliance is reasonably accessible for inspection and repair.
9. Limitation of Liability
While we strive to deliver professional and reliable repair services, Customer 24×7 Support shall not be responsible for indirect, incidental, or consequential losses arising from appliance failure, service delays, or circumstances beyond our reasonable control. Our liability, where permitted by law, is limited to the amount paid for the specific service provided.
10. Changes to This Policy
We reserve the right to modify this Refund & Service Policy at any time to reflect changes in business practices, legal requirements, or operational procedures. Updated versions will be published on this website and will become effective from the date of publication.
11. Contact Us
If you have any questions regarding this Refund & Service Policy or require assistance, please contact us:
Business Name: Customer 24×7 Support
Operated By: Suhail Siddique
Customer Support: 18002126114
Website: customer24x7support.in
Email: info@customer24x7support.in
Alternative Email: suhailk82180@gmail.com
Business Address:
Mohalla Krashnaganj, Pilkhua Dehat,
P.O. Pilkhauwa Post Office,
District Hapur, Pilkhua – 245304,
Uttar Pradesh, India.
12. Acceptance of This Policy
By booking or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Service Policy. If you do not agree with any part of this policy, please refrain from using our services.
