Privacy Policy

At COOL CARE SERVICES, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our kitchen appliance repair and servicing services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

We may collect personal and non-personal information when you contact us or request our services. This may include:

• Name

• Phone number

• Email address

• Service address

• Appliance details

• Service or repair requirements

• Booking and appointment information

• Communication preferences

• Payment-related information, where applicable

We may also automatically collect certain technical information, such as IP address, browser type, device information, website usage data, and similar technical information to help maintain website functionality, security, and performance.

2. How We Use Your Information

We may use the information collected to:

• Respond to service enquiries and requests

• Schedule and manage appointments

• Provide doorstep repair and servicing

• Communicate with customers about their service

• Provide estimates and service updates

• Process payments where applicable

• Provide customer support

• Improve our website and services

• Maintain website security

• Prevent fraud or unauthorized activity

• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business and service-related purposes.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information.

We may share relevant information with trusted employees, technicians, contractors, payment providers, technology providers, or other service providers when reasonably necessary to provide our services or operate our business.

We may also disclose information where required by applicable law, legal process, government authorities, or where necessary to protect our rights, property, customers, or business.

Any information shared will be limited to what is reasonably necessary for the relevant purpose.

4. Protection of Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and enhance user experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

6. Third-Party Websites

Our website may contain links to third-party websites or services. These websites may have their own privacy policies and data practices.

COOL CARE SERVICES does not control or accept responsibility for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

7. Your Privacy Rights

Subject to applicable laws, you may have rights to request access to, correction of, or deletion of your personal information. You may also request information about how your information is being used or withdraw consent where applicable.

To exercise applicable privacy rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and fulfill legitimate business purposes.

When information is no longer required, we may securely delete or anonymize it where reasonably appropriate.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any revised policy will be published on this page with an updated effective date. We encourage customers to review this page periodically.

10. Contact Information

If you have questions, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Company Name: COOL CARE SERVICES
Email: info@customersupport.in
Website: customer24x7support.in

11. Acceptance of This Privacy Policy

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.