Terms & Conditions
Welcome to Customer 24×7 Support, operated by Suhail Siddique. These Terms & Conditions govern your access to and use of our website and home appliance repair services. By visiting our website or booking a service, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.
1. About Our Services
Customer 24×7 Support is an independent home appliance repair service provider offering doorstep repair and maintenance services for appliances such as washing machines, refrigerators, microwave ovens, and air conditioners. We strive to provide reliable, professional, and timely repair solutions across our service areas.
2. Service Requests
Customers are responsible for providing accurate contact information, service addresses, appliance details, and descriptions of the reported issue while booking a service. Incorrect or incomplete information may result in delays or affect the quality of service provided.
3. Inspection and Repair
All repair services begin with an inspection of the appliance to determine the cause of the problem. Repair recommendations and cost estimates are based on the findings of the inspection. In some situations, additional faults may be discovered during the repair process, and any additional work will be communicated before proceeding.
4. Pricing and Payments
Service charges, inspection fees, labour charges, and replacement part costs, where applicable, will be communicated before the repair is completed. Payment is due upon completion of the service unless otherwise agreed. We reserve the right to revise our pricing at any time without prior notice.
5. Replacement Parts
Where replacement parts are required, we aim to use quality components that are compatible with the appliance. Availability of specific parts may vary depending on the appliance brand and model.
6. Appointment Scheduling
We make every effort to attend service appointments at the scheduled time. However, appointment times are estimates and may be affected by traffic, weather conditions, technician availability, or unforeseen circumstances. Customers will be informed if rescheduling becomes necessary.
7. Customer Responsibilities
Customers should ensure safe and reasonable access to the appliance before the technician arrives. The appliance should be disconnected from power or utilities where appropriate and the surrounding work area should be accessible. Failure to provide suitable access may result in delays or additional service charges.
8. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled by contacting our customer support before the scheduled visit. Repeated cancellations or missed appointments without prior notice may result in additional service or visit charges.
9. Warranty on Repairs
Where applicable, a limited service warranty may be provided for specific repairs or replacement parts. The warranty applies only to the work performed by our technicians and does not cover misuse, accidental damage, power fluctuations, unauthorized repairs, normal wear and tear, or issues unrelated to the original repair.
10. Limitation of Liability
While we make every effort to provide professional and reliable services, Customer 24×7 Support shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or services. Our liability, where permitted by law, shall be limited to the amount paid for the specific service provided.
11. Intellectual Property
All content available on this website, including text, graphics, images, logos, designs, and other materials, is the property of Customer 24×7 Support or used with appropriate permission. Unauthorized copying, reproduction, modification, distribution, or commercial use of website content is prohibited without prior written consent.
12. Third-Party Links
Our website may contain links to third-party websites for informational purposes. We do not control or endorse these websites and are not responsible for their content, services, privacy practices, or availability.
13. Privacy
Your use of our website and services is also governed by our Privacy Policy. By using our services, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy.
14. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Revised terms become effective immediately upon publication on this website. Continued use of our website or services constitutes acceptance of the updated Terms.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in Hapur, Uttar Pradesh.
16. Contact Information
For questions regarding these Terms & Conditions or our services, please contact us:
Business Name: Customer 24×7 Support
Operated By: Suhail Siddique
Customer Support: 18002126114
Website: customer24x7support.in
Email: info@customer24x7support.in
Alternative Email: suhailk82180@gmail.com
Business Address:
Mohalla Krashnaganj, Pilkhua Dehat,
P.O. Pilkhauwa Post Office,
District Hapur, Pilkhua – 245304,
Uttar Pradesh, India.
17. Acceptance of Terms
By accessing our website or booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please refrain from using our website or requesting our services.
