Refund & Cancellation Policy

We aim to provide reliable and professional repair and servicing solutions for kitchen appliances, including gas stoves, gas hobs, cooktops, cooking ranges, built-in hobs, and related appliances. This Refund & Cancellation Policy explains the circumstances under which service cancellations, refunds, and adjustments may apply.

1. Service Cancellation

Customers may request cancellation of a service appointment by contacting our customer support team as soon as possible.

If the cancellation is made before a technician has been assigned or dispatched, no visit charge may apply, unless otherwise communicated at the time of booking.

If a technician has already been dispatched or has reached the customer’s location, a visit, inspection, or applicable service charge may be payable.

2. Rescheduling

Customers may request to reschedule an appointment, subject to technician availability.

We recommend requesting a reschedule in advance. Repeated rescheduling, last-minute cancellation, or customer unavailability may result in applicable visit or inspection charges.

3. Inspection & Visit Charges

Inspection, diagnosis, or visit charges are generally non-refundable once the service visit has been completed.

This applies even if the customer decides not to proceed with the recommended repair after receiving the diagnosis or estimate.

4. Repair & Labor Charges

Charges for repair work, labor, servicing, or other services that have already been completed are generally non-refundable.

Once a customer approves a repair and the technician begins the work, cancellation may not be possible without applicable charges for work already performed.

5. Spare Parts

Where spare parts have been purchased, ordered, supplied, or installed specifically for a customer’s appliance, refunds or cancellations may be subject to the supplier’s or manufacturer’s return policy.

Special-order, used, installed, customized, or non-returnable parts may not be eligible for a refund.

6. Duplicate or Excess Payments

If a customer accidentally makes a duplicate payment or pays more than the applicable amount, the excess amount may be reviewed and refunded after verification.

Customers may be asked to provide payment details or transaction information to process such requests.

7. Refund Eligibility

Where a refund is approved, the amount refunded will depend on the specific circumstances of the case.

Applicable visit charges, inspection charges, completed labor, supplied parts, transportation charges, or other non-refundable amounts may be deducted where applicable.

8. Refund Processing

Approved refunds will generally be processed using the original payment method where reasonably possible.

The time required for the amount to appear in the customer’s account may depend on the bank, card provider, payment gateway, or other financial institution.

9. Service Warranty & Rework

A service issue covered under an applicable service warranty may be handled through reinspection, correction, repair, or replacement, rather than an automatic monetary refund.

Warranty claims are subject to the applicable warranty terms and exclusions.

10. Non-Refundable Situations

A refund may not be available where:

• The requested service has already been completed.

• The customer declines repair after inspection.

• The technician has completed diagnosis.

• Parts have been specially ordered or installed.

• The appliance has been repaired according to the approved estimate.

• The issue is unrelated to the service performed.

• Damage is caused by misuse, external factors, or unauthorized repairs.

11. Contact Us

For cancellation, refund, or payment-related questions, customers should contact our support team using the contact details provided on our website.

Each refund request may be reviewed individually based on the service provided, payment made, applicable warranty, and circumstances of the request.

By booking our services, customers acknowledge and agree to this Refund & Cancellation Policy.